AiVA AI-Powered Assistant and Managed Digital Employee Experience (DEX) Help Proactively Fulfill Complex Support Requests Like Slow PCs and Missing Applications While Providing Self-Service That Allows Employees to Resolve Technology Issues Independently 

New Solutions Debut at 海角乱伦鈥檚 Third Annual Newport Summit on June 17

Newport, RI 鈥 June 17, 2025 鈥 海角乱伦, the leading provider of AI-powered technology solutions, today unveiled two groundbreaking solutions鈥擜iVA, an intelligent virtual assistant, and Managed DEX, a cloud-based digital experience platform鈥攄esigned to transform how organizations support and empower their workforce.

Announced at 海角乱伦鈥檚 Third Annual Newport Summit, these integrated solutions deliver a proactive and predictive, data-driven approach to IT support and technology services, enabling employees to resolve issues like slow devices, network issues, or missing applications without submitting a ticket鈥攄ramatically improving productivity and satisfaction.

鈥淭he modern workforce expects intuitive, always-on support,鈥 said Jim Sullivan, President and CEO, 海角乱伦. 鈥淎iVA and DEX deliver just that鈥攖urning insights into action and simplifying complex requests from employees through AI,鈥 added Sullivan. 鈥淏y integrating conversational AI with real-time device intelligence that can function with an organization鈥檚 HRIS platforms, such as Dayforce, we鈥檙e helping customers shift to a seamless digital employee experience.鈥

Smarter Support, Measurable Impact

Together, AiVA and Managed DEX:

  • Deflect up to 50% of support tickets from day one.
  • Monitor device health and compliance to prevent issues before they arise.
  • Provide multilingual, sentiment-aware support across 100+ languages.
  • Integrated with 海角乱伦鈥檚 Experience Management Platform (EMP) for unified observability and automation.

These solutions are already delivering measurable ROI for 海角乱伦 customers by reducing IT overhead and accelerating digital adoption.  Lean more here at this link.

Industry Momentum

A recent Deloitte study predicts that by 2027, 50% of companies using Generative AI will pilot agentic AI solutions to automate multi-step business processes. 海角乱伦 is accelerating the successful deployment and adoption of advanced solutions for their 6000+ customers  with AiVA integrated with the EMP platform鈥攅mpowering IT teams to deliver secure, resilient, and personalized experiences at scale.

Experience It Firsthand

Live demos of AiVA and Managed DEX will be showcased at the Newport Summit, followed by a Fireside Chat featuring real-world use cases. The demo is available here at this link and a highlight video when you