AI‑powered managed services unified by EMP to modernize, secure, andoptimizeAWS environments — faster.

BOSTON, Mass. —March 10, 2026—, the leading AI-enabled managed service provider,today announced new capabilities builtand integratedwith Amazon Web Services (AWS) as part of itsnewIntelligent Cloudservicesportfolio. The expansion centers on AI‑enabledmanaged services delivered through the company’s patented Experience Management Platform (EMP) and includesnew Cloud Support under the AWS Partner‑Led Support(PLS)program, end‑to‑end Amazon Connect services, andupdatedavailability of managed services on AWS Marketplace for simplified procurement and faster time to value.

What’s new

  • AWS Partner‑Led Support: Cloud Support augments internal IT with rapid incident response and dedicated AWSexpertise, helping teams focus on strategic initiatives.
  • Amazon Connect services: From assessment and design to deployment, AI virtual agents, and ongoing management— delivers turnkeyCCaaStransformation on AWS.
  • EMP‑unified visibility: EMP provides centralized, AI‑enhanced observability, analytics, and automation acrossITAWSto speed remediation and improve outcomes.
  • Managedservices: deliversManagedCloud Services for AWS, helping organizations to harness the power of cloud with maximum efficiency and results, backed by certifiedexpertisefor immediate transformation and long-term cloud strategy.
  • AWS Marketplace – Newly refreshed services listings on AWS Marketplace for simplified procurement and faster time to value.
  • Resilience by design:AWS-poweredDisaster Recovery‑as‑a‑Service (DRaaS) and Backup‑as‑a‑Service (BaaS)offerings toreduce downtime and data loss while supporting compliance in high‑stakes environments.
  • Optimizespendand governance: Assessments and ongoing optimization (FinOps)toestablishcost certainty and align consumption to business demand.

How customers engage with

  1. Optimize & Save — Expert assessments, governance, and cost optimization to rein in cloud sprawl and eliminate waste.
  2. Migrate to Modern — Structured migrations and strategic refactoring to AWS that maximize performance, security‑by‑design, and ROI while minimizing disruption.
  3. Fully‑Managed Experiences — 24×7 managed services plus DRaaS/BaaS, monitored and automated with consistent SLAs.

Executive Perspective

emphasized the significance of this enhanced partnership, noting how unified support, AI‑enabled services, and streamlined procurement are reshaping the path to cloud modernization. “Enterprises want speed without sacrificing governance,” said Jim Sullivan, President and CEO of . “By expanding our Intelligent Cloud capabilities with AWS—combining Partner‑Led Support, Amazon Connect expertise, and Marketplace‑ready services—and unifying it all with EMP, we deliver a predictable, secure, and AI‑ready cloud foundation as a managed experience.”

Customer outcomes on AWS

  • Faster time to value — AWS Marketplace procurement, proven playbooks, and managed services accelerate adoption and reduce time to impact.
  • Unified control — EMP centralizes performance, security, and spend visibility.
  • Resilience & compliance — Cloud-poweredDRaaS/BaaS and secure‑by‑design architectures minimize downtime and data loss in regulated environments.
  • Cost certainty — Assessments and continuous optimization right‑size resources and improve forecast accuracy.

Availability & next steps

The new Intelligent Cloud capabilities are available beginning February 18, 2026. A public webinar on March 19, 2026 will showcase modernization paths, use cases, and customer best practices.

For more information,learn more about Intelligent Cloud here. Additionally,select services are offeredinwith more to comethroughout 2026.

Media Contact:
Kayla Catron kcatron@nwn.ai
Sr Manager, Marketing Communications.