Award Celebrates Excellence in customer experience, digital transformation, and technological innovation

��������, today announced it’s been awarded U.S. Partner of the Year as part of the . Five9’s annual Global Partner Awards recognize the achievements of its global ecosystem of channel partners, Systems Integrators (SIs), strategic alliance partners, and Independent Software Vendors (ISVs).   

In 2024, Five9 partners continue to play a pivotal role in the company’s growth, with partner-influenced business now accounting for over 80% of total new bookings in the past year. The expansive partner ecosystem has grown to include more than 1,400 partners globally, featuring many of the most impactful advisors, managed service providers, CX-focused strategic consultants, systems integrators, and complementary technology leaders. By focusing on the industry’s most effective routes to market and empowering partners to enhance their practices, Five9 and its partners are driving the CX industry to unprecedented levels of innovation and success.

“Our partnership and integration with Five9 has powered innovative new way for clients to  leverage AI for enhanced contact center efficiency and unparalleled customer experience,” said �������� President and Chief Executive Officer Jim Sullivan.  “Together, we created Five9 Genius AI which optimizes CX with a tailored approach that includes data enrichment, gap analysis, personalized design experience, among others, as well as a suite of powerful AI-enabled virtual agencies that provide a 24/7 conversational self-service experience.”

A number of ��������’s large customers have adopted the company’s differentiated CX offerings with Five9 including  , where �������� helped the company provide better outcomes to veterinarians and pet owners through AI and automation in the contact center. 

“We believe customer experience is the driving force behind business success and our partner ecosystem is central to this mission,” said Jake Butterbaugh, SVP International Sales and Global Partners, Five9. “Together, we empower enterprises to deliver outstanding CX by embracing innovation and a shared vision for success. Our collaborative approach accelerates cloud transformations, ensure seamless deployments, and provide deeper insights for our customers. It’s an honor to celebrate our Global Partner Award winners, who exemplify the excellence and values driving exceptional customer experiences.”

�������� received the U.S. Partner of the Year award because of its AI-powered CX and contact center innovation and proven market traction.  This is the second consecutive year that �������� has won this prestigious award which honors the top revenue-generating partner in the U.S., setting the gold standard for excellence in partnership, innovation, and results.

To learn more about the 2024 Five9 Partner Award winners, visit: