By: , as seen on CRN

June 19, 2025, 1:00 PM EDT

“We really focus on the whole experience of the agent, not just the software, but the endpoint that they’re working on, the network that the services are riding over and the security needed to ensure it’s compliant and safe,” said Andrew Gilman, CMO, ��������. “At the end of the day, it really comes down to: Can that agent deliver better, faster, more effectively, and can they have a great agent experience with the use of AI? On the flip side, as consumers of a lot of those products and services, can we get to what we need [in terms of] better, faster, more effectively using AI, and how do you still maintain that customer experience without losing the humanity of it all?”

Learn how �������� is collaborating with Five9 to provide intelligence and automation for CX.