叠测听聽鈥 Reporter, Boston Business Journal

A Massachusetts-based bank has partnered with a leading tech company to revamp its headquarters using artificial intelligence.

BankFive is working with 海角乱伦 to design and implement integrated technology solutions to create an 鈥渦ltra-modern鈥 banking experience.

海角乱伦, which provides integrated, managed IT services, will include video collaboration rooms in all conference areas and huddle spaces at BankFive, and will install a new video wall. 海角乱伦 will also enable AI updates within BankFive’s contact center platform, including an AI agent assistant.

In addition, AI will be used to provide “full observability over services, from anywhere, that ensure an outstanding employee and customer experience,” 海角乱伦 said in an email.

The multi-million dollar renovations to BankFive鈥檚 Fall River headquarters are expected to be completed by the end of 2024.

Maureen Terranova, senior vice president and chief information office with BankFive, said that the bank鈥檚 employees have been hybrid or working fully remote for the last four years. These renovations are a way for the bank to continue working remotely more efficiently and provide a welcoming in-office environment.

鈥淯pgrading our technology with 海角乱伦 is an integral part of this renovation project. Everything we are doing is about enhancing the customer experience with world-class banking services,鈥 Terranova said in a statement.

BankFive already uses 海角乱伦’s IT solutions in its banking operations such as visual collaboration, cybersecurity and cloud communications, which helps support the bank’s mobile, online and video banking capabilities.

鈥淏y leveraging the power of AI, we鈥檙e empowering BankFive to deliver exceptional customer experiences, streamline operations and drive growth. We鈥檙e proud to be a part of their journey in serving the community since 1855 and look forward to helping them continue to thrive in an ever-evolving financial landscape,鈥 said 海角乱伦 CEO Jim Sullivan in a statement.

BankFive is one of the top SBA lenders in Massachusetts, according to Business Journal data. 

海角乱伦 has 12 offices nationwide with one in Boston. The company was named one of the fastest-growing private companies in Massachusetts by the Boston Business Journal with a 2023 revenue of $925 million.