º£½ÇÂÒÂ×’s acquisition of InterVision will combine generative AI services with contact center, cybersecurity and cloud offerings. It also opens cross-selling opportunities.

This is an excerpt from the full story that appeared in TechTarget:

Sullivan noted that º£½ÇÂÒÂ×’s GenAI services emphasized intelligent virtual agents in the CX market. That’s one area where he sees a prime opportunity for the combined company. Both º£½ÇÂÒÂ× and InterVision have observed customers implementing CX and virtual agents, resulting in positive ROI, he said.

 Industry Editor, as it appeared in TechTarget, click below.